Return & Exchange Policy

Return and Exchange Policy 🔄

We promise that goods meeting the following conditions can be returned or exchanged within 7 days of receipt:

Product has quality issues

Damage caused during transportation

Wrong item sent or product does not match the description, and does not affect resale

No-reason returns are not applicable in the following situations:

Personalized custom-made items

Used items (electronic products are considered used if powered on)

Wear-and-scratch items, incomplete accessories

Outer packaging lost or severely damaged, affecting resale

Items that are unsuitable for return due to their nature and were clearly stated at the time of purchase

Application Process:

Returns/exchanges for personal reasons: Submit an application via email within 7 days; return shipping costs are the customer's responsibility.

Returns/exchanges for quality issues: Submit an email to service@mail.crimsonarcade.com within 7 days; we will cover the shipping costs.

Refunds after return: We will process your application within 15 business days.

Please include your order number, name, and phone number in your application so that customer service can follow up promptly.