Shipping Terms

Shipping Terms 🚚

Payment Method: Cash on delivery supported.

Logistics Information:

Shipping Fee: Free shipping on all orders.

Shipping Time: Orders will be shipped within approximately 3 business days after confirmation.

Estimated Delivery: Approximately 7–10 business days (delivery as usual on holidays)

Signing Instructions:

Please fill in a valid address and phone number for delivery.

Please check the outer packaging and the quantity of goods upon receipt.

If the outer packaging is damaged, you have the right to refuse delivery.

If you entrust someone else to receive the package, please ensure they inspect the goods according to the above steps.

Order Modification: Orders cannot be modified after confirmation. Please carefully check the information when placing your order. If the package is held due to incomplete information, the logistics company will hold it for 5 days. We will notify you by email during this period. If we do not reply within the time limit, we will arrange a return and refund.

Returns and Refunds:

Full refunds are available for products with quality issues.

Returned goods must be complete, including the product, accessories, packaging, and receipts.

Refunds will be processed within 15 business days.

Frequently Asked Questions about Delivery:

Q1: Can I specify a delivery time? A1: Please refer to the delivery time based on the "Shipping Company" information in your order.

Q2: How do I file a complaint about logistics?

A2: Contact the local customer service hotline of the corresponding logistics company.

Q5: Do I need an ID card to sign for the package?

A5: No. The courier will only deliver to the order address; it can be signed for by the person at that address.

Still have questions? Feel free to contact customer service 24 hours a day: service@mail.crimsonarcade.com